Z-Firm, LLC Releases ShipRush, FaxRush, EmailRush and OmniRush for the new ACT! 2005 Contact and Customer Management Product Family

Z-Firm, LLC Releases ShipRush, FaxRush, EmailRush and OmniRush for the new ACT! 2005 Contact and Customer Management Product Family

SEATTLE & SANTA ROSA, Calif.--(BUSINESS WIRE)--Sept. 7, 2004--Z-Firm, LLC announced today that its full suite of Z-Firm add-on products are available for ACT!(R) 2005. These award-winning solutions offer full support for ACT! 2005 users and can be downloaded and purchased now at www.zfirm.com.


The ShipRush family is a set of parcel shipping tools that allows ACT! 2005 users to quickly and easily ship with multiple shipping carriers. Working as an add-on application within ACT! 2005 and ACT! 2005 Premium for Workgroups, users have no need to re-key or copy and paste addresses and tracking numbers, which are saved automatically to the contact history in the ACT! database. UPS Online Tool(R) for shipping is integrated within the ShipRush products and allow for easy shipment preparation. ShipRush is easy to install and has been awarded "Users' Choice" three times by Real Market, most recently in July of 2004.

The OmniRush family of productivity servers includes the EmailRush, FaxRush, PrintRush, VoiceRush, CashRush and ShipRush servers. These tools allow users to leverage their ACT! database to more easily market, sell, support, notify and ship products to their customers. OmniRush integrates tightly with ACT! 2005 and ACT! 2005 Premium for Workgroups to help an organization with administrative tasks by putting e-mail, fax, print, and shipping capabilities right inside ACT!. Centralizing these communications empowers the enterprise -- letting everyone know who sent what, to whom, how and when.

"We believe the computer should simply do more of the work for people, so we built the OmniRush Server to add virtual staff for any business," said Rafael Zimberoff, President, Z-Firm LLC. "OmniRush helps to add even more octane for users of the powerful ACT! database and relationship management tool."

"ACT! helps simplify tasks and maximize time for individuals and members of small business and larger corporations," noted Paul Selby, Senior Product Manager for ACT!. "Having a community of experienced add-on product partners helps extend these themes. Z-Firm's OmniRush productivity servers integrate a strong set of communications and shipping features that many of our users can benefit from."

ACT! 2005 Product Family From Best Software

ACT! from Best Software is the #1 selling contact and customer manager that helps selling professionals, small businesses and corporate workgroups better manage their time and build stronger business relationships to empower front-line sales effectiveness. The ACT! 2005 product family includes ACT! 2005 for individuals and small teams of up to ten users, and ACT! 2005 Premium for Workgroups supporting powerful database collaboration for workgroups of up to 50 users.(1) Both products deliver the same ACT! user experience. ACT! 2005 Premium for Workgroups adds enhanced scalability, security and group collaboration features.

ACT! 2005 retails for $229.99 (upgrade $149.95 MSRP) and ACT! 2005 Premium for Workgroups retails for $399.99 (upgrade $259.95 MSRP). The ACT! 2005 product family is available for purchase now at popular software retailers, direct resellers, www.act.com/estore or by calling 877-ACT-2005. Information about ACT! Add-on products is available at www.actsolutions.com.

About Z-Firm, LLC

Z-Firm LLC specializes in the development of office automation software. Z-Firm products are designed to work with existing CRM software such as ACT!, Goldmine, MSCRM, SalesLogix(R) and other CRM systems. Z-Firm's software is automating the workplace, handling mail-room automation, fax and print merge, literature fulfillment, fax marketing, internet document delivery, ecommerce, shipping, and more. Visit www.zfirm.com for more information.

(1) Actual number of users supported will vary based on the size and usage of the database.

(C) Z-Firm, LLC. ShipRush, FaxRush, and other marks are either the registered trademarks or trademarks of Z-Firm LLC.

ACT! is a registered trademark of Best Software SB, Inc. Other companies and products mentioned herein are trademarks or registered trademarks of their respective trademark owners.

Brooktrout Announces Express Exchange Service For Industry Leading Intelligent Fax Boards

Press Release Source: Brooktrout Technology, Inc.

Brooktrout Announces Express Exchange Service For Industry Leading Intelligent Fax Boards
Tuesday September 7, 9:30 am ET
New Program Provides Next Day Board Replacement


NEEDHAM, Mass., Sept. 7 /PRNewswire-FirstCall/ -- Brooktrout Technology, Inc., a leading supplier of media processing, network interface, call control and signal processing products, today announced its Express Exchange Service, an enhanced support offering designed to provide next-day board replacement service through Brooktrout on its family of TR1034(TM) T1/E1 intelligent fax boards. The Express Exchange Service is intended to increase system availability by enabling end-customers in the United States and European Union to obtain a replacement board within 24 hours.
(Logo: http://www.newscom.com/cgi-bin/prnh/19990806/BRKTTECH )
For many businesses, the fax/business automation server is a critical component for automated document delivery and they need to minimize downtime. To provide an even higher level of service and availability, Brooktrout is now offering this fee-based program to end users on its TR1034 intelligent fax boards. Customers will continue to receive the standard Brooktrout benefits including a five-year hardware warranty, unlimited access to support information and tools, unlimited technical and email support. This service will be offered to end customers through Brooktrout's independent software vendors, value added resellers, and value added distributors.

"We believe Brooktrout's service and support offerings to be unsurpassed in the industry, and this new service continues to meet the evolving technology and business needs of the fax market," said Peter Vescuso, vice president, Market Development, Brooktrout Technology. "Not only are we providing our fax partners with a value-add service they can offer to their end customers, but we are also providing end users with peace of mind knowing that if their fax server goes down they will have a replacement board within 24 hours."

"Brooktrout's Express Exchange Service is a value added service which rounds out its impressive family of intelligent fax offerings," said Gareth Williams, Technical Director Equisys Plc. (http://www.equisys.com). We will be able to offer this strategic service, along with Brooktrout's Technology Expansion Capability and enabled fax over IP which are designed to provide our customers with business critical support."

For many Fenestrae customers, fax is critical to daily operation of their business," said Jennifer Hewlette, global marketing manager from Fenestrae. (http://www.fenestrae.com) "We are pleased that Brooktrout is expanding their strong customer service tradition with the addition of Express Exchange. The new service can give our Brooktrout customers added piece of mind that they can be confident of reduced system downtime."

"We have worked with Brooktrout for a long time and continue to rely on our joint partnership to deliver the best technology and service and support to our customers," said Scott Dockendorff, vice president of marketing for Omtool (http://www.omtool.com). "Brooktrout's Express Exchange Service offers superior product service and support beyond what other enabling technology providers deliver."

Brooktrout's TR1034 series offers enterprise customers a line of high performance V.34 (33.6 Kbps) intelligent fax boards with real-time fax over IP capabilities for a variety of computer-based fax applications, such as network fax, fax broadcast, unified messaging, and business process automation. The TR1034 series delivers the ultimate in flexibility, offering support for both IP and PSTN network connectivity. For IP network connectivity, the TR1034 digital T1/E1 offers an additional Ethernet interface and supports real-time fax over IP via the T.38 protocol and SIP call control.

Brooktrout's Express Exchange Service is available today for either installed TR1034s or new board purchases. It is purchased directly from an authorized Brooktrout Technology reseller. The Express Exchange Service can be purchased in annual or multi-year increments. Brooktrout will deliver replacement product to carrier for overnight shipment. Brooktrout cannot guarantee actual delivery on behalf of the carrier. Next day delivery in the United States and European Union only. Delivery to customers outside of United States and European Union will vary depending upon shipping and import delays.

Fax Board Security

Brooktrout TR Series Fax Cards – Security Secure Network Fax Servers with the Brooktrout TR Series of Intelligent Fax Boards

Captaris Receives Xerox Business Partner 'Faxing Partner of the Year' Award

Xerox Recognizes Captaris RightFax as a Top Revenue Generator for MFPs

BELLEVUE, Wash., Sept. 7 /PRNewswire-FirstCall/ -- Captaris, Inc.
(Nasdaq: CAPA), a leading provider of Business Information Delivery Solutions,today announced it received the "Faxing Partner of the Year for 2003" Award at the Xerox Business Partner Communication Forum. This award recognizes Captaris RightFax for year-over-year revenue growth as the top revenue generator for
Xerox multifunction products (MFPs) connected to an enterprise faxing and e-document delivery solution. RightFax works with Xerox Document Centre and Xerox WorkCentre(R) Pro advanced multifunction systems to consolidate all faxing services on the network, giving people convenient access to advanced faxing capabilities on the same devices used daily for printing, scanning and copying.
"Together, Captaris and Xerox are helping customers work smarter," said Nancy Morris, vice president of Business Solutions and Operations, Xerox Channels Group. "We're centralizing document development, duplication and distribution tools on Xerox MFPs while reducing training, maintenance and support costs for our customers, thanks to the tested and proven RightFax integrations."
With RightFax, people gain both easy walk-up access and a central point of control for electronic and hardcopy faxing. This enables them to streamline workflow processes and save time and money on administrative tasks.
"We appreciate Xerox for recognizing that the Captaris RightFax e-document delivery solution is the leading choice of enterprise customers who are seeking to streamline business information workflow in order to increase their ROI," stated Jurgen Stephan, Vice President of Global Marketing for Captaris,
Inc. "Our product's reliability and tight technology integration with a dominant multifunction device provider such as Xerox sets the high standards that customers expect."

Captaris and Xerox Alliance Overview
Captaris and Xerox are helping customers improve organizational efficiency by getting the right documents into the hands of the right people -- faster, more productively and cost-effectively than before. Captaris has been a Xerox Business Partner since 2001 and has partnered with Xerox since 1996.

About Captaris, Inc.
Captaris is a leading provider of Business Information Delivery solutions that integrate, process and automate the flow of messages, data and documents. Captaris produces a suite of proven products and services, in partnership with leading enterprise technology companies, delivered through a global
distribution network. Captaris has installed over 80,000 systems in
44 countries, with 93 of the Fortune 100 using the company's award-winning products and services to reduce costs and increase the performance of critical business information investments.
Captaris RightFax is the proven market leader in enterprise fax and e-document delivery solutions that achieve significant cost reduction by integrating and automating business information.
Captaris is headquartered in Bellevue, WA, and has main offices in Tucson, AZ, Portland, OR, Calgary, Canada and European headquarters in Nieuwegein, Netherlands. In addition, Captaris has sales and support offices in Switzerland, the United Kingdom, Germany, Hong Kong, Australia, and Dubai. The company was founded in 1982 and is publicly traded on the Nasdaq National Market under the symbol CAPA. For more information please visit http://www.captaris.com.

NOTE: Captaris products Interchange, RightFax and Teamplate are
trademarks of Captaris. All other company, brand and product names are the property and/or trademarks of their respective companies.



SOURCE Captaris, Inc.

Definition of a Fax Machine

About.com: http://webopedia.internet.com/TERM/f/fax_machine.html

The History of the Fax Machine - Alexander Bain

The History of the Fax Machine - Alexander Bain

Fax Servers: Serving Faxes More Than Ever!

Articles

Ex Georgia Govenor helps sue Small businessman for millions because of broadcast fax

Carnett’s faces suit over faxes

By Douglas Sams
doug.sams@gwinnettdailypost.com

Gwinnett Daily Post/Craig Moore
Bruce Arnett, owner of Carnett’s Car Wash chains, faces a possible $110 million lawsuit tied to the Telephone Consumer Protection Act.

EDITOR’S NOTE — Georgia Casualty, which furnishes liability coverage to Carnett’s, is a subsidiary of Atlantic American Corp. Atlantic American Chairman J. Mack Robinson also is chairman and chief executive officer of Gray Television Inc., the Atlanta-based company that owns the Post.

ATLANTA — A Gwinnett family-owned car wash is facing up to a $110 million lawsuit because it sent out faxes advertising its services.
The more than two-year-old dispute is linked to the 1991 Telephone Consumer Protection Act — a law business owner Bruce Arnett never even heard of when he was accused of breaking it in 2002.

“It’s a land mine waiting for businesses who have no idea the law is even out there,” said Arnett, who runs Lilburn-based Carnett’s Inc. car washes. Launched in Gwinnett 17 years ago, the company has 15 metro-Atlanta car washes.

The legal mess for Carnett’s began a few years ago after the business hired Texas-based Sunbelt Communications to fax coupons to people in the market the company serves. Arnett said Sunbelt Communications assured him faxing the coupons would not get him in legal hot water.

Gwinnett resident Michelle Hammond was among the 73,500 people who received one of the coupons on her fax machine.
Hammond later sued the car wash business under the Telephone Consumer Protection Act, a law that bars junk faxes and allows individuals to collect damages of $500 to $1,500 from violators.
A Gwinnett trial court refused to grant her lawsuit class-action status. Had the suit been granted class-action status, the penalties facing Carnett’s would have increased to at least $36 million and at most $110 million.

Former Gov. Roy Barnes joined the fray last year and helped Hammond win the legal battle at the state Court of Appeals, which reversed the lower court’s denial of class action. “Michelle Hammond is a young business woman who was getting these faxes from everyone all the time,” Barnes said last week. “These junk faxes interrupt the flow of business and cost the business owners time and money. It’s our fax machines that are being jammed, and our fax paper that’s being used.”

Hammond first wrote a letter to Carnett’s saying she was not a customer, objected to the fax and wanted the car wash business to pay the $500 fine for violating the Telephone Consumer Protection Act, Barnes said. When Carnett’s refused to settle up, Hammond sued, Barnes said.

Now, the question of whether the lawsuit can proceed as a class-action case will be decided by the state Supreme Court. To give the class action the go-ahead, the court must first decide if it will hear the case. No date for a decision has been set. Millions of dollars in fees hinge on the court’s ruling.

“Without the class-action status, it all falls apart,” said Richard C. Foster, a Carnett’s attorney.
Arnett has an insurance policy through Georgia Casualty to protect his business against the giant fees and penalties a class-action lawsuit could carry. However, he said his legal battle is for other small companies that may be “blindsided” by a law he feels serves little purpose other than to fatten lawyers’ paychecks.

“It’s an attack on small businesses,” he said. “The punishment doesn’t fit the crime.”

In a recent brief filed with the Supreme Court, attorneys for Carnett’s say, “This is one of an increasing number of (Telephone Consumer Protection Act cases) filed in the Georgia trial courts against Georgia businesses seeking tens or hundreds of millions of dollars. These cases are not brought against the fax transmitter, but against local businesses who innocently purchased advertising services.”

Barnes said most business owners should be familiar with laws designed to combat junk e-mails and faxes, especially given the recent backlash against telemarketing.

SNAPS, Inc. (http:www.snapsinc.com) provides SNAPSflow (http://www.snapsflow.com) software to companies who wish to protect themselves from legal problems that the Telephone Consumer Protection Act of 1991 (TCPA of 1991)can cause. SNAPSflow is being used in many vertical industries such as financial services, healthcare and retail.

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Check 21 helps consolidate the paperwork.
SNAPSflow helps Check 21 financial institutions.
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