Fax Server Software

Saturday, November 13, 2004

BNP Paribas deploys ITESOFT fax management system

Leading document capture and processing software company, ITESOFT, is to supply its automatic document management and processing solution, ITESOFT.FreeMind, to BNP Paribas Securities Services to process the large volumes of faxed orders received from its European subsidiaries as part of its EUROPEAN CASH HUB project.

Part of the overall EUROPEAN CASH HUB programme, the FAX project involves centralising the automatic capture and processing of all faxed payment orders issued by all BNP Paribas Securities Services' clients in Paris, Milan, London, Luxemburg, Frankfurt, Madrid, Zurich and Athens, improving the workflow process and guaranteeing 100% document tracking.


Dominique Sauvage, Head of IT for Cash, Risk & Finance said: "ITESOFT's solution meets two of our project's critical requirements: real-time processing and tracking. We receive 250 to 500 faxes daily, concentrated into a short period of time, with 50% of requests reaching us between 11a.m. and 2p.m. It is vital that every request received during this intensive period is processed without delay.


"Processing security is equally critical for us as we process transfers daily worth several billion euros. No transaction is allowed to proceed before it has passed a range of contextual and dynamic checks built into the system, providing us with a guaranteed level of confidentiality, reliability and tracking for all information carried by the system."


ITESOFT.FreeMind will automatically retrieve all faxes arriving at the central FAXCALL server; recovering the relevant information and transmitting it to BNP PARIBAS Securities Services' specialist dedicated application. Fax images will be systematically archived, ensuring that they are available for consultation following execution of any orders. The project is scheduled to become fully operational in November 2004.

Thursday, November 11, 2004

PRE Solutions Hastens Payments with RightFax and Oracle

PRE SOLUTIONS HASTENS PAYMENTS WITH RIGHTFAX AND ORACLE

Serving more than 40,000 retail partners, PRE Solutions, Inc. faxes thousands of invoices every week. The prepaid transaction processor saved time and money when it moved from manual transactions with fax machines to automated and integrated business information delivery with RightFax: it reduced turnaround from three days to one; fax machines from ten to two; dedicated faxing personnel from six to zero. As a result, PRE Solutions shortens the payment cycle and recognizes revenue more quickly.

COMPANY
PRE Solutions, Inc. (www.presolutions.com) is a leading provider of prepaid transaction processing solutions, including: Wireless, Long-Distance, Stored Value Cards, Gift Cards, Prepaid Debit Cards, Online Games and more. The company is headquartered in Atlanta, Georgia. and serves tens of thousands of retail outlets throughout the United States and Caribbean. It also has an independently operating subsidiary in Puerto Rico that holds a dominant share of the electronic prepaid replenishment market in Puerto Rico and Jamaica.

BACKGROUND
"Our workload was abundant." Mark Fenton, Director of Network Support with PRE Solutions, understated as he described the manual process of faxing thousands of invoices every week.

When customers purchase services, they provide account information along with authorization for PRE Solutions to debit credit cards. Previously, when PRE Solutions ran Automated Clearing House (ACH) processing every week, it generated thousands of printed documents to be faxed via machines—10 fax machines to be exact. Sending up to 20,000 faxes via the slow, labor-intensive method required 12 extra hands, or up to six temporary employees dedicated to full days of shuffling papers in front of fax machines, sending and re-sending documents when the transmissions failed. Faxes often took four minutes to send even if they were successful on first transmittal or avoided mistakes such as misdialed numbers or distribution to the wrong person.

After up to three days, the weekly invoicing process would be complete—just in time to start again. "We wanted to streamline the process," Fenton said. Desired features of an improved system were established:

Integration. PRE Solutions has used Oracle as its financial management platform for several years. It wanted an automated document delivery solution that would leverage this investment. The breadth of integration capabilities was also important since the company used fax machines for customer care and general document distribution.
Speed. In the U.S., lengthy turnaround for invoices was a costly inconvenience. In Puerto Rico, it would be illegal. Fenton explained: "In Puerto Rico, companies are required by law to notify customers that their accounts are being debited prior to taking the money. That was a driving factor (for eliminating manual processes)."
Flexibility. PRE Solutions wanted to eliminate the need for temporary workers and multiple paper- and toner-eating machines, but it also wanted to ensure a new solution would be easy to manage and capable of growing with the company.
SOLUTION
With Captaris RightFax, the prepaid vendor is paid more quickly. RightFax enterprise fax and e-document delivery solution automates the exchange of business information with customers and suppliers.
PRE Solutions has replaced most of its machines with RightFax Enterprise Server extended by the Integration Module—which automates delivery of statements from CRM, ERP and other back office applications—and RightFax Gateway for Microsoft Exchange, which unites fax and email within Outlook. "We would go broke without RightFax," Fenton said, this time, slightly exaggerating the impact, but not PRE Solutions' feelings about its faxing solution.

Fenton knew RightFax would meet his standards from previous employment where he used CommercePath, a first-generation automated production fax solution from Captaris. When PRE Solutions needed a new system, "RightFax came up as the leading provider by industry standards as well," he said. To implement RightFax, PRE Solutions worked with Shared Network Applications & Process Solutions, Inc. (SNAPS), an Atlanta-based, RightFax reseller that provides voice, data and workflow solutions. "SNAPS was excellent," Fenton said, "they listened to us and then did everything we needed."

RESULTS
Integration - RightFax enterprise fax and e-document delivery solutions provide integrations that securely deliver Oracle-generated documents. "Integrating RightFax and Oracle and automating the process made sending invoices less error prone," Fenton said. PRE Solutions runs nightly Oracle reports listing customers that are debited. Data is sent to RightFax where a forms overlay capability constructs invoice forms and sends them to customers through real-time, unattended electronic delivery. The Integration module also offers flexible scheduling and fax status notifications.

Integration via RightFax Gateway for Microsoft Exchange Gateway returns other benefits. Some PRE Solutions employees—including customer care and recruiting—send, receive and manage faxes directly from Microsoft Outlook. "They like that. (Outlook) is a familiar interface and they can receive emails and faxes in one place—they don't have to open other applications or print faxes and leave their desks to walk to a machine." As a result, including its automated process, PRE Solutions has improved efficiency, streamlined workflow and reduced costs for its faxing process overall.

Speed - "(With RightFax) we get all the faxes out in one day without any need for temps," Fenton said. Even without dedicated personnel, PRE Solutions reduced the time to distribute invoices from three days to less than one. It also eliminated eight of ten fax machines and related costly supplies and maintenance. An individual fax that may have taken up to four minutes via manual methods is now automatically and electronically transmitted in one minute or less.

Flexibility - Effective RightFax integrations return simplified management with central administrative features. The system is easy to administer, according to Fenton. "Once it's configured and set up to do what it is supposed to, you can leave it alone." The solution offers flexible data recognition and connectivity options and capacity to scale capacity upward as document requirements increase. Having increased 30,000 average daily transactions in 2003 to 63,000 in 2004, PRE Solutions expects to continue and to support the expansion with RightFax.

FOR MORE INFORMATION
Captaris - Captaris is a leading provider of Business Information Delivery solutions that integrate, process and automate the flow of messages, data and documents. Captaris produces a suite of proven products and services, in partnership with leading enterprise technology companies, delivered through a global distribution network. Captaris has installed over 80,000 systems in 44 countries, with 93 of the Fortune 100 using the company's award-winning products and services to reduce costs and increase the performance of critical business information investments. For more information please contact us at www.captaris.com or call +1.520.320.7000.

SNAPS - Platinum-level RightFax reseller, headquartered in Atlanta, Georgia, is a provider of voice, data and workflow solutions for local, national and global businesses. Visit www.snapsinc.com or call +1.770.953.8916.

MacCentral: 4-Sight Fax v6 boasts 5x speed boost, more

MacCentral: 4-Sight Fax v6 boasts 5x speed boost, more: "November 10, 2004 8:55 am ETMacCentral4-Sight Fax v6 boasts 5x speed boost, more
By Peter Cohen pcohen@maccentral.com
Soft Solutions Inc. on Wednesday introduced 4-Sight Fax v6.0. The company plans on shipping the new Mac OS X fax server software in the first calendar quarter of 2005. New features in 4-Sight Fax v6 include an up to 5 times speed improvement in many operations, automatic fax notifications and support for Apple's Address Book application.
Load times on a 2GHz Power Mac G5 have gone from 18 to 3 seconds, according to Soft Solutions. What's more, a 1,000 page fax broadcast takes one-tenth the time to queue and begin dialing out compared to version 5.1. Other new features in version 6 include expanding the server address book for 20 fields (compared to 4 in the current version), automatic program update notification and installation, concurrent connections to multiple fax servers, planned support for Mac OS X v10.4 'Tiger,' improved cover page editor and much more.
Soft Solutions will release 4-Sight Fax v6.0 as a public beta release in late December."

For faxing solutions running on a Windows platform, visit:
http://www.snapsinc.com

Tuesday, November 09, 2004

HP Unveils Imaging and Printing Solutions to Reduce Costs and Complexity for Enterprise and Mid-Size Businesses

November 09, 2004 12:47 PM US Eastern Timezone

HP Unveils Imaging and Printing Solutions to Reduce Costs and Complexity for Enterprise and Mid-Size Businesses

FRANKFURT, Germany--(BUSINESS WIRE)--Nov. 9, 2004--
Delivering on Strategy to Transform Copier Market, HP Uses Customer Feedback to Develop Industry's Most Affordable High-Performance Multi-Function Product

HP (NYSE:HPQ) (Nasdaq:HPQ) today unveiled 14 new imaging, printing and digital information solutions, including a groundbreaking multi-function product that provides a low-cost, high-performance alternative to expensive and complex copiers.

HP also showcased new customers that are saving money and increasing productivity through HP's Total Print Management initiative, which integrates devices, software and services so customers can optimize their imaging and printing environments.

The highlight of today's announcement is the HP LaserJet 4345mfp, a breakthrough alternative to mainstream copiers because it delivers similar performance -- up to 45 pages per minute -- at a third of the cost of comparable devices.

HP customers provided the feedback and day-to-day usage scenarios that fueled the creation of the HP LaserJet 4345mfp, which offers rich but simple-to-use management features for greater IT efficiency and user satisfaction. And unlike the restraints of traditional copier engagements, HP does not require costly service contracts. Instead, customers are encouraged to decide what level of support best meets their business needs.

"The HP LaserJet 4345 has provided instant value to our bottom line," said Drew Yoder, account manager with The Security Group, an Idaho-based designer and seller of fully integrated security systems. "We have been able to more effectively manage our daily print operations, yielding enhanced productivity and efficiency for our business."

According to Keith Kmetz, program director of IDC Hardcopy Peripherals Solutions and Services, "HP's LaserJet 4345mfp has the potential to significantly disrupt the traditional copier business model by bringing its low cost, no service contract requirement and open distribution approach to the higher-speed office segment. Customers are asking their suppliers for products and services that reduce their costs while maintaining essential functionality. HP is addressing this need with a unique offering in the workgroup MFP market."

Businesses around the world across a variety of industries face a similar day-to-day challenge: save money while better serving a growing clientele in the face of increasing competition. HP helps solve this challenge through a variety of imaging and printing solutions, products and services that reduce complexity and costs while improving business processes and document workflow.

"HP found that 80 percent of customers are paying for copiers overloaded with features and functions that are rarely used. The HP LaserJet 4345mfp delivers the performance and reliability customers want but doesn't make them pay for the extras they don't need," said Vyomesh Joshi, executive vice president, Imaging and Printing Group, HP. "With all of the solutions announced today, HP is answering the real-world needs of its customers so they can save money while increasing productivity."

A Superior Customer Experience

Some of the customers benefiting from HP solutions include:

-- The University of Lincoln: A rapidly growing student population put a huge burden on the demands of the school's imaging and printing facilities. Professor David Chiddick, vice chancellor of the University of Lincoln, said: "In the first year of implementing HP's balanced deployment model, we achieved our goal of eliminating material waste and reducing print volume by 25 percent, saving over $180,000 in expenses and eliminating over $1,800,000 in capital costs."

-- Swiss Post: With 56,000 employees delivering more than 16 million letters per day, Switzerland's primary mail company needed to lower costs and better meet the needs of its customers, resulting in the consolidation of its entire fleet of printers, photocopiers and fax machines. "The complete overhaul of our output management operation allows us to optimize our business processes, save money and free our internal resources to fully focus on our core competencies," said Jean-Pierre Streich, business management specialist, Swiss Post.

-- Popeye's Chicken and Biscuits: Operating more than 1,800 restaurants in more than 40 states, Popeye's Chicken and Biscuits wanted to combine imaging and printing resources across multiple companies into one system for easier management and greater operating efficiencies. "Adopting a managed print approach has allowed us to significantly simplify and streamline our printer infrastructure and save money by reducing half the number of printers to support operations," said Rob Hough, chief information officer, Popeye's Chicken and Biscuits. "Our divisions now require less support from the help desk and can more effectively utilize our printing environment."

-- Public Assistance Hospitals of Paris (APHP): Conducting clinical research with 350 active projects and 35,000 patients, APHP uses HP Forms Automation System to keep paper forms as their main data acquisition method while accessing clinical research data at any time during the research. "We use the HP Forms Automation System in 50 hospitals across France, enabling us to capture and share data quickly within the research community," said Dr. Philippe Ravaud, head of Epidemilogy and Biostastics Department, APHP. "Having timely access to the information allows us to make informed decisions sooner, yielding more accurate and cost-effective results."

-- Eurocopter: The world's leading manufacturer of helicopters needed to keep paper forms in the process, but the data was not easily accessible and was prone to error upon keyed entry. "The HP FAS solution has been quickly adapted to our existing work routines. It gives us the advantages of traceability, combined with data capture and processing for real-time data analysis, and ensures better quality assurance during the manufacturing process. Given the strong results we've experienced thus far, we will further extend the use of HP FAS technology to all Eurocopter assembly lines," said Georges-Eric Moufle, manufacturing methods director, Eurocopter.

Breakthrough Products and Solutions

HP has expanded its printing and digital information offerings to provide customers with more productive and efficient options for improving document workflow and management, helping customers to unlock the value of their IT assets.

These new offerings enhance HP's Total Print Management initiative, enabling customers to achieve a flexible printing environment. For example, all of the HP MFPs announced today feature a common control panel and intuitive user interface requiring less IT management across the network and providing greater end-user satisfaction.

New HP multi-function, volume and color printing solutions include:

-- HP LaserJet 4345mfp series: The HP LaserJet 4345mfp series consolidates everyday features customers need (printing, copying, scanning and faxing) in a device small enough for the desktop, making it ideal for businesses with limited floor space. Built on the industry-leading HP LaserJet technology, networking and management capabilities, including HP Web Jetadmin, the HP LaserJet 4345mfp is an ideal printing solution for nearly every office environment. Estimated street price starts at $2,599.(1)

(Unless otherwise noted, all offerings are expected to be available beginning Nov. 30.)

-- HP LaserJet 9040mfp and HP LaserJet 9050mfp: Ideal for large workgroups that require efficient workflow with worry-free reliability, the HP LaserJet 9040/50mfp's include key features such as high-resolution prints and copies at 40 and 50 ppm, respectively. These high-performance units boost productivity with printing, copying, faxing and digital sending in one device. Estimated street prices start at $9,999.(1)

-- HP Color LaserJet 9500mfp: This color multifunction device -- designed especially for demanding networked workgroups and departments -- provides color printing, copying, scanning, scan-to-email, analog faxing and document finishing within a single device. Estimated street price starts at $12,549.(1)

-- HP LaserJet MFP Analog Fax Accessory 300: This easy-to-install, internal fax card for HP MFPs improves workflow productivity and increases functionality. Estimated street price starts at $249.(1)

-- HP Designjet 4000 series: Powered by new HP Double Swath technology, which provides faster performance without sacrificing image quality, the HP Designjet 4000 series delivers high-speed color and monochrome printing up to 42 inches wide with outstanding line accuracy, image quality and remote printer management. The HP Designjet 4000 series is ideal for line drawings, graphics, maps, renderings and presentations for medium and large businesses. Expected availability begins Feb. 7, 2005, with an estimated street price starting at $9,995.(1)

HP Innovative Technologies

HP continues to lead the industry with digital information solutions that provide fast and affordable ways of transforming data from the static to the dynamic. Solutions unveiled today include:

-- HP 9200c Digital Sender: Users can easily, accurately and securely scan documents directly to e-mail, fax services, network folders and content/document management systems, while reducing costs and enhancing productivity with one dedicated device. Estimated street price starts at $3,199.(1)

-- HP Digital Sending Software 4.0: Customers can improve core business processes and streamline critical business document handling with HP Digital Sending Software 4.0. Because it integrates with existing IT infrastructures, customers can maximize return, mitigate risk and reduce business costs. Estimated street price starts at $399.(1)

-- HP Digital Send Authentication Solution (DSAS): Designed for the HP Officejet 9100 series, HP DSAS ensures secure NT domain user authentication, allowing only valid users to access the network through an all-in-one device -- a reliable and affordable way to quickly enhance network security for digital sending or other walk-up jobs. Expected availability begins Jan. 1, 2005, with an estimated street price starting at $299.(1)

-- HP AutoStore: The industry standard for distributing document capture workflow automation, HP AutoStore enables IT managers to fully control, manage and simplify complex content capture pipelines into content management systems, enabling businesses to dramatically shrink costs, increase productivity and reduce risk. HP AutoStore now offers the option of HP support, maintenance and upgrades via the award-winning HP Care Packs, non-HP device compatibility and many new modules. An OEM version of NSi AutoStore and developed using HP's Chai open development platform, HP AutoStore is a product of the companies' five-year collaboration to offer customers a version of superior quality and functionality. Compatible with all Chai-enabled HP LaserJet MFPs and Digital Senders, HP AutoStore will be available through HP resellers worldwide and has an estimated street price starting at $3,042.(1)

-- HP Digital Pen and Paper: New for the HP Forms Automation Solution system is the HP Digital Pen 250, an enhanced digital pen featuring a slim design, increased physical security and sizable memory -- holding up to 200 form pages before a download is needed. Also, HP FAS now supports additional HP printers and new digital layout design tools to automate form design. The HP Digital Pen 250 is available now with an estimated street price starting at $200.(1)

-- HP Web Jetadmin 7.8: HP's latest enhancement to its industry-leading imaging and printing management software enables customers to use one solution to manage their heterogeneous imaging and printing environments. New features include device alerts, diagnostics and configuration options for HP and non-HP devices; fleet configuration of HP MFP digital send-to-email and fax settings; automatic device configuration; a plug-in able to discover PC-connected printers; and a certification program for more advanced management of non-HP devices. The software is now available via a free download from www.hp.com/go/webjetadmin.

-- HP Web Jetadmin Report Generation Plug-in v2.0: Customers can easily collect, store and display printer and supplies usage data with this latest software. Enhanced features allow users to track and forecast supplies usage, device assets and error logs to increase productivity and reduce network impact. The software is available now as a free download from www.hp.com/go/wja_reports.

-- HP Web Delivery 1.5.1: Businesses can rely on HP Web Delivery 1.5.1 for the sharing and delivery of business-critical documents to the web. In addition to the customization, delivery and notification of documents standard in previous versions, HP Web Delivery 1.5.1 improves performance with optimized queries and user interface enhancements. Available immediately with an estimated street price starting at $25,000 per HP Web Delivery server.(1)

More detailed information on the offerings mentioned above is available in an online press kit at www.hp.com/go/EIP2004.

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. For the four fiscal quarters ended July 31, 2004, HP revenue totaled $78.4 billion. More information about HP is available at www.hp.com.

(1) All prices shown are HP's recommended street prices and also reflect the price of products purchased directly from HP under www.hp.com. All prices are subject to change without notice. Reseller prices may vary.

This news release contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they ever materialize or prove incorrect, could cause the results of HP and its consolidated subsidiaries to differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including the expected development, performance or rankings of products or services; statements of expectation or belief; and any statement of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the development, performance and market acceptance of products and services and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to HP's Quarterly Report on Form 10-Q for the period ended July 31, 2004 and other reports filed after HP's Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2003. HP assumes no obligation and does not intend to update these forward-looking statements.

(C) 2004 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Recognize the Difference of Intelligent Faxing with Brooktrout and its Partners, at Microsoft IT Forum 2004

NEEDHAM, Mass., Nov. 9 /PRNewswire-FirstCall/ -- See the latest in
Microsoft-supported fax and voice products at Brooktrout Technology's stand at
the Microsoft IT Forum.
(Logo: http://www.newscom.com/cgi-bin/prnh/19990806/BRKTTECH)

Where: Microsoft IT Forum 2004, Bella Center, Copenhagen,
Denmark, Stand: A13

When: 16- 19 November, 2004

What: At the Microsoft IT Forum 2004, Brooktrout will display its
TruFax(R) intelligent fax boards, which achieved Designed for
Windows Server 2003 logo certification and have been validated by
Microsoft for use with its Windows Server 2003. This appealing
combination enables business users to set up a reliable LAN Fax
Server so multiple users can confidentially and securely send and
receive faxes directly on their desktops, eliminating the costs,
complications and lost time associated with walk-up, stand-alone
fax machines. Brooktrout will also display its award winning
TR1034(TM) intelligent fax boards, the latest in its line of
intelligent fax products.

Brooktrout's award-winning fax products are used in conjunction
with software from many leading business process automation and
fax ISVs including: Captaris stand D19 - D20, FaxCore stand A14
and Fenestrae stand D11,

Brooktrout will also display its award-winning TR1000(TM) voice
and speech platform, specifically designed to support a broad
array of speech, IVR, messaging, and conferencing, applications.
Brooktrout is a member of Microsoft's Speech Partner Program and
is collaborating with Microsoft to enable faster and easier
implementation of Microsoft Speech Server 2004-based applications
on the TR1000 for integrators and developers. Ranging from 2 to 60
channels per board, the performance and flexibility of this
feature-rich media platform allows systems to scale in both
density and functionality to meet the current and evolving needs
of advanced enterprise and service provider applications.

Visitors to the booth will be entered into a drawing to win an
iPOD.

Press and Analysts interested in speaking with a Brooktrout
executive at the Microsoft IT Forum, please contact Lida Joly at
+32 2 658-5190 or ljoly@brooktrout.com.

Who: Brooktrout Technology is a leading supplier of media processing,
network interface, call control and signal processing products that
enable the development of applications, systems and services for
both the New Network(TM) (packet-based) and the traditional
telephone (TDM) network. The Company's strategy is to partner with
its customers and collaborate closely with them to help accelerate
their delivery of new applications and services, increase their
existing business, and help them expand into new markets. For more
information, visit http://www.brooktrout.com. Brooktrout Technology
is a subsidiary of Brooktrout, Inc. (Nasdaq: BRKT).

Brooktrout, Brooktrout Technology, the New Network, TR1034, TruFax and
TR1000 are trademarks or registered trademarks of Brooktrout, Inc. All other
trademarks are the property of their respective owners.

To source Brooktrout Fax Boards, visit: http://www.brooktroutfaxboards.com
For Brooktrout Installation help, visit: http://www.snapsinc.com